Effective date: August 2, 2026
Last revised: August 2, 2026
At Van Peptides, your privacy and the security of your personal and health information are very important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.
What information do we collect?
We collect information when you:
- Register on our website
- Place an order for medications or services
- Contact us with questions or complete surveys
- Use our telehealth platform or participate in other features
The types of information we collect include:
- Personal information: Name, email address, mailing address, phone number, date of birth
- Payment information: Credit card or other billing details, processed securely by trusted payment processors
- Health information: Medical history, current medications, prescription details, treatment preferences
- Technical information: IP address, browser type, cookies, and other web tracking data
- Referral recipient information: If you refer another person to Van Peptides, we may collect limited contact information for that person solely to deliver the referral. Prescription medications are never dispensed to a third party on your behalf — any person receiving care must complete their own intake, medical evaluation, and consent process with an independent US-licensed provider.
You may browse the site anonymously; however, to use many of the services, providing information is required.
How do we use your information?
We use your information to:
- Personalize your experience on the site and tailor product or service offerings
- Process your orders and telehealth consultations efficiently
- Respond to customer service inquiries
- Administer contests, promotions, or surveys
- Communicate important information including treatment updates and marketing messages (only if you opt in)
- Comply with legal and regulatory requirements
If you opt out of marketing emails, you will no longer receive promotional communications.
How do we protect your information?
- Personal and health information is stored behind secure, encrypted networks accessible only to authorized personnel
- SSL encryption protects payment and sensitive data during transmission
- Protected Health Information (PHI) is maintained in an electronic health record system with access controls and audit logging
- Security practices are reviewed regularly to maintain high standards of data protection
HIPAA and Protected Health Information
As a telehealth platform, Van Peptides complies with the Health Insurance Portability and Accountability Act (HIPAA). See our HIPAA Notice for full details of your rights. You may request access to your medical records by emailing hello@vanpeptides.com.
Cookies, analytics, and online tracking
We use cookies and similar tracking technologies (web beacons, pixels, local storage, SDKs) to:
- Enable core site functionality (login, cart, checkout)
- Remember your preferences
- Measure site traffic and performance
- Understand how visitors engage with our pages so we can improve the Service
Third-party analytics and advertising tools
We may use third-party analytics and advertising services such as Google Analytics, Google Ads, Meta (Facebook) Pixel, TikTok Pixel, and similar tools to understand how visitors use our site and to deliver relevant advertising. We do not knowingly share Protected Health Information (PHI), prescription details, or individual health conditions with these third-party trackers. Tracking on pages that collect health information is configured to exclude form-field content and PHI.
Your tracking choices
- Browser settings: Most browsers let you block or delete cookies
- Global Privacy Control (GPC): We honor the Global Privacy Control signal as an opt-out of sharing for cross-context behavioral advertising, where applicable law recognizes it
- "Do Not Track": Because there is no industry standard for responding to Do Not Track browser signals, we do not currently respond to them beyond the GPC signal described above
- Industry opt-outs: You may opt out of interest-based advertising through the Digital Advertising Alliance (optout.aboutads.info) or the Network Advertising Initiative (optout.networkadvertising.org)
Disabling cookies may limit site functionality.
Do we share your information?
Van Peptides does not sell or trade your personally identifiable information. Information may be shared with:
- Independent US-licensed providers involved in your care
- US-licensed compounding pharmacies fulfilling prescriptions
- Service providers who assist in operating the website and services (bound to confidentiality)
- Law enforcement or regulators when legally required
Non-personal, aggregated data may be shared for marketing or analytical purposes.
Data retention
We retain Protected Health Information (PHI) for the period required by applicable federal and state laws governing medical records — generally at least seven (7) years from the last date of service, and longer where state law requires a longer period. Non-PHI personal information is retained for as long as reasonably necessary for the purposes described in this Policy, including to comply with our legal obligations, resolve disputes, and enforce our agreements. Technical and analytics data is retained in line with industry-standard timeframes (typically 14–26 months for aggregated analytics).
United States only
Van Peptides' services are directed exclusively to residents of the United States and its territories. Personal information is processed and stored in the United States. If you access the Service from outside the United States, you understand and agree that your information will be transferred to, processed, and stored in the United States under US law. We do not knowingly collect information from individuals outside the United States.
Children's privacy
The Service is not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 13 in violation of the Children's Online Privacy Protection Act ("COPPA"). If you believe we have collected information from a child without appropriate consent, please contact us immediately and we will promptly delete the information.
Your privacy rights
Depending on where you live in the United States, you may have rights to access, correct, delete, obtain a portable copy of, or opt out of certain uses of your personal information. Health information protected by HIPAA is generally exempt from these state privacy laws, but non-PHI personal information we maintain is covered.
To submit a request, email hello@vanpeptides.com with "Privacy Request" in the subject line and identify your state of residence. We will verify your identity before responding and aim to respond within the timeframe required by your state's law.
If we deny your request, you generally have the right to appeal our decision; instructions for appeal will be included in our response.
Changes to this policy
This Privacy Policy may be updated occasionally. Material changes will be posted with a new effective date; continued use of the Service after changes take effect constitutes your acceptance of the updated Policy.
Your consent
By using the site and services, you consent to this Privacy Policy.
Van Peptides LLC
Email: hello@vanpeptides.com